Kitchen Sink

Our Call Center Manager will be the Director of First Impressions for all of our Danco Group entities: Danco Property Management, Danco Communities, Danco Builders, Western Living Concepts, and Momenta Recovery.

This role will work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and following through on any requests made by our customers or clients. The call center representative may handle a high volume of inbound and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, documenting questions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and troubleshooting any breakdowns, as needed.
• Documenting questions and following up with appropriate team members.
• Active learning in our various entities in order to answer commonly asked questions.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Taking part in training and other learning opportunities to expand knowledge of customer service tactics.
• Adhering to all company policies and procedures.

Call Center Representative Requirements:

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Problem-solving expert with the ability to work with various departments to solve customer concerns.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.

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Qualified Candidates will have experience in affordable housing, LIHTC, and property management in general.

POSITION OVERVIEW

The Regional Property Manager is directly responsible for managing multiple multi-family sites to ensure effective fiscal, physical, and social soundness. The Regional Manager oversees the day-to-day operations of the properties including administrative, facilities, and resident relations.

Regional Manager – Job Description

• Oversees all activity at the properties in their assigned region.
• Manage the financial performance of the properties by overseeing rents, collection, delinquency, occupancies, and expenditures on an ongoing basis. Addresses performance issues immediately by working with the Community Managers to build plans for correction.
• Oversees the development of annual operating budgets.
• Serves as an engaged member of the leadership team that sets direction and strategy for the region, while providing regional oversight for all goals and initiatives.
• Cultivates an atmosphere of respect and professionalism, in which team members celebrate collaboration and success.
• Models a solutions-based approach to overcoming challenges.
• Audits all properties in the assigned area on a regular basis to ensure that all company policies, applicable laws, and compliance areas are being followed.
• Conducts regular inspections of properties and grounds, noting deficiencies in performance levels, and physical appearance of the property. Reviews and evaluates all aspects of the property’s operations and makes recommendations to the Property Manager for changes, as needed.
• Assists in training and development of Property staff by ensuring that only the highest caliber personnel are recruited, selected, and hired to represent the company. Provides coaching, performance management, and mentorship to all direct reports.
• Works closely with the Property staff to ensure that property-level issues are being heard and properly addressed.
• Reviews and approves expense reports for direct reports.
• Maintains awareness of changes in rules, statutes, or regulations and communicates changes to staff. Direct training of staff when new procedures are required to comply with the change.

Qualifications/Skills & Abilities

• Advanced knowledge working with Tax Credit/HUD/Project-Based Section 8 properties/programs
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Critical thinking, complex problem solving, judgment and decision-making ability
• Understanding of physical property operations
• Ability to multi-task and handle multiple projects
• Strong verbal and written communication skills. Ability to communicate and provide guidance to all employee levels.
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, PowerPoint and Outlook
• Bilingual in English and Spanish a plus
• 5-7 years of progressive property management experience
• Exposure to property management software and accounting software

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Candidates will preferably have experience in affordable housing and property management in general but not required.

POSITION OVERVIEW

The Resident Manager is directly responsible for managing the site to ensure effective fiscal, physical and social soundness. The Property Manager oversees the day-to-day operations of the property including administrative, facilities, and resident relations.

RESPONSIBILITIES

Collects Rent, Makes Bank Deposits, Prepares and Submits Rent Roll, Verifies Income
Complies with HUD, Tax Credit, HOME, or other regulations
Maintains Waiting List, Prepares and Processes Leases
Supervises on-site Staff
Processes Evictions, Conducts Annual Inspections and Coordinates Repairs
Qualifies Applicants, Processes the Move In’s and Move Outs of the property
Processes Security Deposit Refunds
Performs Annual and Interim Recertification’s

QUALIFICATIONS
1+ Year of Affordable Housing Property Management Experience
Knowledge of HUD, Low Income Housing Tax Credits, HOME, and ADA Guidelines
Ability to Develop and Implement Budgets and Variance Reports
Skills in Resident Problem Solving and Staff Management
Qualifications

BehaviorsmPreferred
Team Player: Works well as a member of a team
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Leader: Inspires teammates to follow them
Motivations

Preferred
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Affordable Housing Experience
Equal Housing Opportunity
ADA

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Mechanic Job Description Template:

We are currently seeking an experienced and talented Mechanic to join our dynamic team. In this position, you will be responsible for constructing, maintaining and repairing all machinery and vehicles. Your duties will include monitoring inventory, inspecting vehicles, and assembling machinery.

To succeed in this role, you should be physically and mentally fit and have a solid knowledge of basic mechanic’s tools, service, and diagnostic equipment. Our ideal candidate will have strong attention to detail, with excellent communication and customer service skills.

Mechanic Responsibilities:

• Conduct regular maintenance on machinery, systems, and automotive vehicles.
• Meet with clients to better understand their concerns and identify the issue.
• Assemble mechanical components according to specifications.
• Examine machines and oversee diagnostic tests to determine functionality problems.
• Design a plan of action for all maintenance tasks and upgrades.
• Maintain work logs, repairs, and maintenance records.
• Monitor inventory and order new parts when necessary.
• Offer consultation on maintenance and preventative procedures to machine and vehicle users.
• Perform vehicle assessments and alert clients on issues that will prohibit their vehicles from passing inspection.

Mechanic Requirements:

• High school diploma or equivalent qualification.
• Certification from a vocational school or trade school is preferred.
• A minimum of 2 years’ experience in a similar role.
• In-depth knowledge of vehicle diagnostic equipment and mechanical systems.
• Strong attention to detail with an aptitude for problem-solving.
• Excellent communication and customer service skills.

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The Danco Group is looking for an experienced carpenter to join our team. This individual will need to have a history of accomplishments related to carpentry and be able to complete projects on budget and on schedule while coordinating with other team members. Duties and responsibilities include:

• Snap plate and detail

• Cut and install stairs, floor systems, rake walls, and various interior finishes

• Build scaffolding and other construction structures

• Understand and interpret blueprints.

• Safety conscious of Cal-Osha standards.

• Communicating with supervisors, subcontractors, and employees.

• Maintaining quality standards.

• Lifting, moving and handling tools and materials.

Additional duties include:

• Arrive to work on time.

• Be dependable and loyal.

• Comply with policies and procedures.

• Work well with others.

• Cost awareness; material and time wasted.

Compensation varies depending on experience.

Job Type: Full-time with Benefits

Salary: DOE

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We are looking to hire an efficient Roofer to repair clients’ existing roofing systems and install new roofing systems where needed. The Roofer's responsibilities include removing hazards from roofs, gutters, and adjacent structures, setting up barricades and warning lines, and performing all tasks necessary for roof maintenance. You should also be able to provide guidance to unskilled workers.

To be successful as a Roofer, you should be able to maintain good working relationships with clients and other contractors. Ultimately, an outstanding Roofer will ensure that all safety standards and procedures are strictly adhered to at all times.

Roofer Responsibilities:

• Inspecting the structure of roofs in order to determine the best course of action.
• Providing clients with estimates on labor costs and materials required to fix or build a roof.
• Measuring and cutting materials to ensure that they fit securely around vents, gutters, chimneys, and walls.
• Smoothing out rough spots on roofs to prepare the surface for new shingles or waterproofing.
• Replacing areas of clients’ roofs that are damaged or rotting.
• Installing vapor barriers and insulation to create a more waterproof seal.
• Safely setting up ladders, scaffolding, and hoisting equipment as required.
• Updating the supervisor on job progress and reporting any problems related to the job.
• Safely transporting all required equipment and materials to job sites.

Roofer Requirements:

• High school diploma or GED.
• Valid driver's license.
• Proven roofing or general construction experience.
• Working knowledge of different roofing systems.
• Sound knowledge of business ordinances.
• The ability to lift heavy materials and tools.
• The ability to use powered hand tools.
• Excellent communication skills.
• Exceptional customer service skills.

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Job Responsibilities

• Clean the construction site before the general crew is supposed to arrive, eliminating any debris that could pose potential hazards
• Control traffic that might be around the construction site by posting signs indicating people are working and redirecting any vehicles to side roads
• Unload materials from trucks and place them at the proper location on the site; distribute materials to contractors
• Perform numerous types of manual labor, including digging trenches to lay down piping and mixing concrete inside a portable cement mixer
• Maintain all pieces of equipment by routinely inspecting machinery, conducting repairs, and ordering replacements when necessary
• Provide any assistance to the contractors when asked
• Conduct inspections once a project is complete and walk through the premises of the construction site to ensure everything meets the desired specifications before showing it to the client
• Assist specialty craft workers, such as roofers and painters, with any tasks they might need

Job Skills & Qualifications

Required:

• Ability to perform a variety of physical tasks
• Ability to lift up to 50 pounds
• Previous experience working on construction sites
• Understanding of and willingness to abide by all safety protocols
• Ability to pass a drug check

Education, Experience, and Licensing Requirements:

• High school diploma is an asset
• Ability to safely operate various vehicles and equipment
• Previous construciton experience preferred

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Painter Job Purpose:

Responsible for mixing paints, matching colours, preparing surfaces, and applying paint to these surfaces. May perform touch-ups or coordinate large painting projects related to the construction industry.

Painter Job Duties:

• Preparing painting surfaces by washing walls, repairing holes, or removing old paint
• Mixing, matching, and applying paints and other finishes to various surfaces
• Providing decorative and faux finishes as the project requires
• Handling planning and prep work in an efficient manner
• Preparing the surrounding area by covering with cloth or plastic to prevent messes
• Moving furniture and equipment as necessary to reach the entire surface of the project
• Calculating the amount of materials and time required for said project
• Removing fixtures such as door knobs and light switch covers
• Taping off areas as needed
• Choosing and purchasing paint, brushes, and other supplies from vendors
• Quoting and negotiating job prices
• Cleaning up supplies and replacing fixtures when project is complete
• Communicating with clients to ensure they're getting the look they're hoping for

Painter Skills and Qualifications:

High School Diploma or GED Certification Required; Understanding of Colour Theory and Various Finish Types (Although On-The-Job Training May Be Provided); Ability to Climb Ladders; Ability to Carry Heavy Equipment (Including Painting Tools and Heavy Buckets of Paint); Ability to Stand for Long Periods of Time; Attention to Detail; Excellent Communication Skills; Good Customer Service Skills (When Assisting Clients in Choosing the Right Materials); Good Math Skills for Calculating Surfaces and Equipment Requirements; Outstanding Physical Dexterity; Strong Ability to Follow Directions; Exceptional Sense of Creativity

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We are looking for an experienced Plumber to install, maintain and repair sanitation units, water and gas supply lines, heating systems, and associated fixtures and appliances in residential, commercial, and industrial structures. You will also be required to design and inspect plumbing systems, perform diagnostics, and ensure they comply with regulatory codes.

To be successful as a Plumber you should be able to work independently and solve problems as quickly and efficiently as possible. To excel in this position you should have strong technical skills, be a master at troubleshooting and enjoy dealing with people.

Plumber Responsibilities:

Reading and interpreting blueprints to assess or plan plumbing installations and layouts.
Installing, maintaining, and repairing plumbing systems and fixtures.
Fitting and repairing various household appliances.
Cutting, welding, and assembling pipes, tubes, fittings, and fixtures.
Inspecting and testing plumbing systems for safety, functionality, and code compliance.
Handling customer queries and responding to call-outs.
Troubleshooting and resolving problems.
Preparing cost estimates.


Plumber Requirements:

Trade school diploma or completed apprenticeship.
2+ years of experience as a Plumber.
Valid plumbing license.
Good working knowledge of water supply, heating, and ventilation systems.
Proficiency in reading blueprints and using plumbing tools.
Strong critical thinking and troubleshooting skills.
Good listening and communication skills.
Good interpersonal skills and patience.
Physical dexterity.

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Please use the application form to enter your experience and credentials. Thank you!

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